If you decide to change your mind for any reason about your purchase, you can return the item within 10 days of receiving it. All you have to do is click on the Return Items link here or below. While we are more than happy to return your item and refund the purchase price, we unfortunately do not accept exchanges of items. Any other item desired on our site will have to be purchased as a separate order from the items being returned.
Once you fill in and submit the form, we will issue a return label to you within 3 days. Please appropriately package your items individually, print and affix the return label to your package and wait for door-to-door service pick up. Once a staff is available he/she will pick up your parcel, please show him/her the return label and hand them the package.
Seeing as any order can contain a single or several items, the first 5 items being returned per order is chargeable at SR 9.78. For every additional item being returned in that order, an additional charge of SR 9.78 will apply.
Once you initiate a return, it can take around 2-4 weeks and up to 90 days for us to inspect the goods and their condition, and if found satisfactory and eligible for return, issue reimbursement of the purchase price to you. It is exceptionally important to only return items in their original packaging with original labels and tags, entirely unused and in the exact same condition as they were initially received by you. Any deviation from these requirements will unfortunately result in you forfeiting the goods and not receiving a refund.
Should you have any further queries, please feel free to contact us on firstname.lastname@example.org and we will do our best to address any reasonable concern you may have.