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Frequently Asked Questions

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Which Countries do you deliver to?

We deliver worldwide

Delivery Options?

We have a standard delivery option that is always FREE

How Long Does Delivery Take?

Delivery usually take approximately 14 working days but can take up to 21 working days following placing an order.

What Happens if Delivery Takes Longer?

Please get in touch with us through the CONTACT US page in order to look into your delivery.

Can I change my Delivery Address?

Orders are processed as soon as they are placed and unfortunately you are unable to change your delivery address once the order is confirmed. We always recommend you double check all your details before placing any order.


Please get in touch with us through the CONTACT US page in order to look into your delivery.

What about Custom Charges?

We always recommend customers check their country import and custom charges for international packages as any order subject to customs will be paid by the customer and will not be covered by JUSTPRETTYCHIC. For further information please refer to your local customs office.

Why is my Order late?

While our couriers continuously strive to ensure your packages reach as soon as possible, unfortunate delays can take place especially with COVID-19

Track your Order

I've Only Received Part of my Order

Don't worry; orders placed are usually dispatched in different parcels and may be received on different days

Why was my Order Cancelled?

Orders are processed as soon as they are placed and unfortunately cannot be cancel once made. You can however return in accordance with our return policy any unwanted items for a full refund

Can I Cancel my Order?

Unfortunately once your order is placed we try our best to fulfil it immediately, hence you won't be able to cancel your order, you would need to return the unwanted items for a refund or place a new order.

I received a faulty item, what do I do?

We are sorry to hear that the item you received is faulty and not in perfect condition. Please contact us on customercare@justprettychic.com within 15 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to fix the issue ASAP


Name

Order Number

Email Address

Product Name

A picture of the fault

A Description of the fault


I received the wrong item, what do I do?

We are sorry to hear that the item you received is incorrect. Please contact us on customercare@justprettychic.com within 5 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to look into the matter:


Name

Order Number

Email Address

Product Name

A picture of the incorrect item received


I have received a wrong size?

We are sorry to hear that the item you received is the wrong size. Please contact us on customercare@justprettychic.com within 5 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to to look into the matter:


Name

Order Number

Email Address

Product Name

A picture of the incorrect item received


Can I edit my Order?

Orders are processed as soon as they are placed and unfortunately cannot be edited once placed, however, please contact us via customercare@justprettychic.com to try to assist with such circumstances.

What about custom charges?

We always recommend customers check their country import and custom charges for international packages as any order subject to customs will be paid by the customer and will not be covered by JUSTPRETTYCHIC. For further information please refer to your local customs office.

Has my ordered been processed?

Once you place your order an email confirmation will be sent to the provided e-mail address along with a redirection to the confirmation page which will contain your order details. Please do check your spam/junk folder for any emails received from JUSTPRETTYCHIC

My Item was damaged after wearing/using it

We take pride in the quality of our products and can assist should such circumstances take place, however, if items have been used or de-tagged, we unfortunately cannot accept the return of such items.


Please contact us on customercare@justprettychic.com so we can look into the matter.


Please provide us with the following details:


Name

Order Number

Email Address

Product Name

A picture of the damaged product


How do I return an Item?

If you decide to change your mind for any reason about your purchase, you can return the item within 14 days of the date you received it. While we are more than happy to return your item and refund the purchase price, we unfortunately do not accept exchanges of items. Any other item desired on our site will have to be purchased as a separate order from the items being returned.


United Kingdom

Free and easy returns via Royal Mail or return items to 10,000+ nationwide stores with Collect+ returns service at a fee


Click here to view the UK Returns Policy. 


International

Please check individual countries below to understand the return pricing and procedure.


Unfortunately not all countries are eligible for returns. We only accept returns to the following 12 countries:


Australia

Brazil

Canada

Israel

Italy

Netherlands

Russia

Saudi Arabia

South Korea

Spain

United Arab Emirates


As much as we love catering to our customers’ reasonable needs and requests, we unfortunately cannot accept returns of any products purchased from countries that are not eligible for returns, and as such, purchases are considered as final sales in non-eligible countries.


How long does a return take?

Once you have contacted us via the returns page for the designated country, we will issue a QR code that you can take to your local post office to process your return. If returning using Collect+ returns service, a label will be sent to you with instructions to drop the parcel to any of the 10,000+ nationwide stores. Once the return has been processed and confirmed, a refund will be issued to your original Payment method.


Please note refunds may take up to 10 business days to be credited back to your original payment method.


How long do I have to do a return?

If you decide to change your mind for any reason about your purchase, you can return the item within 14 days of receiving it.

Returns Policy

Items must be unused and unwashed

Items must be returned in their original packaging

Tags must be present when applicable on the products

Due to hygiene purposes, pierced Jewellery, Beauty products, swimwear, lingerie and underwear cannot be returned


Can I exchange an Item?

Unfortunately we do not accept exchanges of any items. You can however return the item and place a new order for the item desired.

Can I return all my items in a single return process?

Unfortunately we do not accept bulk returns in a single package. Each ordered product will be issued a separate QR return code in order to correctly track packages.

Can I get a refund on a different payment method?

Unfortunately we only can issue a refund to the original payment method.

How much are returns? 

How do I pay for my orders?

We accept payments from the following payment cards:

VISA, Mastercard, American Express (AMEX), Maestro, Shop Pay, Apple Pay, Google Pay, PayPal, Buy Now, Pay Later with Sezzle, Klarna, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, DAI, USDC

Buy Now, Pay Later with Sezzle

Split your entire order into 4 interest-free payments over 6 weeks. Nofees if you pay on time with zero impact to your credit.


For further information click HERE

Shop now, pay later with Klarna

I am having trouble completing my payment

We are sorry to hear that you are experiencing issues completing your order. Please check the following to make sure the payment information has been completed correctly.


Are your payment details correct?

Is it a valid payment method and not expired?

Is there a mismatch between the billing and shipping address?


If you are using one of the express checkouts such as PayPal please contact them directly to see if the issue may be rectified.


Should you still face any issues completing your payments, please contact us on customercare@justprettychic.com so we can look into the matter.


I have been charged a different amount?

Please note that all orders processed at JUSTPRETTYCHIC are in Great British Pounds (GBP£)

How Do I use a Discount Code?

On the checkout page you can enter the discount code to automatically apply it to your checkout basket. 

My Discount Code is not working?

Please check that your discount code is still valid. Since each discount code has an expiry date and time, the one entered may have already expired.

Please bear in mind that discount codes may not be combined and used together.


Only a portion of my items are getting discounted?

Depending on the discount code used it may be applicable to certain items only. Please check individual discount codes for item discount eligibility prior to completing your checkout process.

What about Student Discounts?

We are in the process of setting up discounts exclusive to students. Join our mailing list HERE to be kept informed about our upcoming student discounts.

When is your next sale?

Join our mailing list HERE to be kept informed about our upcoming SALES

The product price has changed recently

Unfortunately, product prices occasionally change depending on multiple factors. We do apologise if the item you are interested in experiences a price change compared to earlier purchases or advertisements.

Sizing:

We recommend checking individual products for their sizing charts. Please note due to production errors at times, a 2-3cm difference may exist, along with variations of monitors/IT systems colours that may show slightly different colours to the product received. 

Out of Stock Items:

We apologise in advance for any items that may go out of stock. Even during high demand periods, we are confident you will find an alternative item filling your desire.

I can’t find an Item Advertised

We apologise in advance for any items you can’t find advertised. We are confident you will find an alternative item filling your desire.

Affiliates

Shopping just got a whole lot more fun with 5 commission categories to choose from!


Start earning generously from the comfort of your own home or when on the move with our referral scheme. What better way to make some extra pay!

It’s simple and straight forward, and anyone can earn!


Just so you know, you must sign up to be part of the scheme. This should happen so you can receive your unique referral code, which lets us know the commission goes to you whenever anyone uses it while making a purchase on our site. You can even use it for yourself too! We can pay you through PayPal or Debit Card as disbursements channels so it’s quick and easy for everyone.


That’s pretty much it from our side, so get comfy at home or on the move while earning generous commissions all the time!


Join the earning fun, you deserve having a JUSTPRETTYCHIC day for a change!


Just sign up and use your unique referral code or link to earn 5% commission on any sale made!

You don't need any followers, friends or subscribers on social media, it’s that easy!


If you have followers on Instagram or Pinterest, or friends on Facebook, or subscribers on YouTube, we’ve incentivized the scheme. You can earn a lot more depending on how many you have:

Contact Us


At JUSTPRETTYCHIC we believe in transparency, so if there’s anything you would like to know more about just fill in the below form and we’ll get back to you!



  •       
  •       
  •       
  •       
  •       
  •       
  •       
  •       

Which Countries do you deliver to?

We deliver worldwide

Delivery Options?

We have a standard delivery option that is always FREE

How Long Does Delivery Take?

Delivery usually take approximately 14 working days but can take up to 21 working days following placing an order.

What Happens if Delivery Takes Longer?

Please get in touch with us through the CONTACT US page in order to look into your delivery.

Can I change my Delivery Address?

Orders are processed as soon as they are placed and unfortunately you are unable to change your delivery address once the order is confirmed. We always recommend you double check all your details before placing any order.


Please get in touch with us through the CONTACT US page in order to look into your delivery.

What about Custom Charges?

We always recommend customers check their country import and custom charges for international packages as any order subject to customs will be paid by the customer and will not be covered by JUSTPRETTYCHIC. For further information please refer to your local customs office.

Why is my Order late?

While our couriers continuously strive to ensure your packages reach as soon as possible, unfortunate delays can take place especially with COVID-19

Track your Order

I've Only Received Part of my Order

Don't worry; orders placed are usually dispatched in different parcels and may be received on different days

Why was my Order Cancelled?

Orders are processed as soon as they are placed and unfortunately cannot be cancel once made. You can however return in accordance with our return policy any unwanted items for a full refund

Can I Cancel my Order?

Unfortunately once your order is placed we try our best to fulfil it immediately, hence you won't be able to cancel your order, you would need to return the unwanted items for a refund or place a new order.

I received a faulty item, what do I do?

We are sorry to hear that the item you received is faulty and not in perfect condition. Please contact us on ustomercare@justprettychic.comcwithin 15 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to fix the issue ASAP


Name

Order Number

Email Address

Product Name

A picture of the fault

A Description of the fault


I received the wrong item, what do I do?

We are sorry to hear that the item you received is incorrect. Please contact us on customercare@justprettychic.com within 5 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to look into the matter:


Name

Order Number

Email Address

Product Name

A picture of the incorrect item received


I have received a wrong size?

We are sorry to hear that the item you received is the wrong size. Please contact us on customercare@justprettychic.com within 5 days of receiving your items so we can rectify the issue ASAP.


Please provide us with the following details in order for us to to look into the matter:


Name

Order Number

Email Address

Product Name

A picture of the incorrect item received


Can I edit my Order?

Orders are processed as soon as they are placed and unfortunately cannot be edited once placed, however, please contact us via customercare@justprettychic.com to try to assist with such circumstances.

What about custom charges?

We always recommend customers check their country import and custom charges for international packages as any order subject to customs will be paid by the customer and will not be covered by JUSTPRETTYCHIC. For further information please refer to your local customs office.

Has my ordered been processed?

Once you place your order an email confirmation will be sent to the provided e-mail address along with a redirection to the confirmation page which will contain your order details. Please do check your spam/junk folder for any emails received from JUSTPRETTYCHIC

My Item was damaged after wearing/using it

We take pride in the quality of our products and can assist should such circumstances take place, however, if items have been used or de-tagged, we unfortunately cannot accept the return of such items.


Please contact us on customercare@justprettychic.com so we can look into the matter.


Please provide us with the following details:


Name

Order Number

Email Address

Product Name

A picture of the damaged product


How do I return an Item?

If you decide to change your mind for any reason about your purchase, you can return the item within 14 days of the date you received it. While we are more than happy to return your item and refund the purchase price, we unfortunately do not accept exchanges of items. Any other item desired on our site will have to be purchased as a separate order from the items being returned.


United Kingdom

Free and easy returns via Royal Mail or return items to 10,000+ nationwide stores with Collect+ returns service at a fee


Click here to view the UK Returns Policy. 


International

Please check individual countries below to understand the return pricing and procedure.


Unfortunately not all countries are eligible for returns. We only accept returns to the following 12 countries:


Australia

Brazil

Canada

Israel

Italy

Netherlands

Russia

Saudi Arabia

South Korea

Spain

United Arab Emirates



As much as we love catering to our customers’ reasonable needs and requests, we unfortunately cannot accept returns of any products purchased from countries that are not eligible for returns, and as such, purchases are considered as final sales in non-eligible countries.


How long does a return take?

Once you have contacted us via the returns page for the designated country, we will issue a QR code that you can take to your local post office to process your return. If returning using Collect+ returns service, a label will be sent to you with instructions to drop the parcel to any of the 10,000+ nationwide stores. Once the return has been processed and confirmed, a refund will be issued to your original Payment method.


Please note refunds may take up to 10 business days to be credited back to your original payment method.


How long do I have to do a return?

If you decide to change your mind for any reason about your purchase, you can return the item within 14 days of receiving it.

Returns Policy

Items must be unused and unwashed

Items must be returned in their original packaging

Tags must be present when applicable on the products

Due to hygiene purposes, pierced Jewellery, Beauty products, swimwear, lingerie and underwear cannot be returned


Can I exchange an Item?

Unfortunately we do not accept exchanges of any items. You can however return the item and place a new order for the item desired.

Can I return all my items in a single return process?

Unfortunately we do not accept bulk returns in a single package. Each ordered product will be issued a separate QR return code in order to correctly track packages.

Can I get a refund on a different payment method?

Unfortunately we only can issue a refund to the original payment method.

How much are returns? 

How do I pay for my orders?

We accept payments from the following payment cards:

VISA, Mastercard, American Express (AMEX), Maestro, Shop Pay, Apple Pay, Google Pay, PayPal, Buy Now, Pay Later with Sezzle, Klarna, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, DAI, USDC

Buy Now, Pay Later with Sezzle

Split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit.


For further information click HERE

Shop now, pay later with Klarna

I am having trouble completing my payment

We are sorry to hear that you are experiencing issues completing your order. Please check the following to make sure the payment information has been completed correctly.


Are your payment details correct?

Is it a valid payment method and not expired?

Is there a mismatch between the billing and shipping address?


If you are using one of the express checkouts such as PayPal please contact them directly to see if the issue may be rectified.


Should you still face any issues completing your payments, please contact us on customercare@justprettychic.com so we can look into the matter.


I have been charged a different amount?

Please note that all orders processed at JUSTPRETTYCHIC are in Great British Pounds (GBP£)

How Do I use a Discount Code?

On the checkout page you can enter the discount code to automatically apply it to your checkout basket. 

My Discount Code is not working?

Please check that your discount code is still valid. Since each discount code has an expiry date and time, the one entered may have already expired.

Please bear in mind that discount codes may not be combined and used together.


Only a portion of my items are getting discounted?

Depending on the discount code used it may be applicable to certain items only. Please check individual discount codes for item discount eligibility prior to completing your checkout process.

What about Student Discounts?

We are in the process of setting up discounts exclusive to students. Join our mailing list HERE to be kept informed about our upcoming student discounts.

When is your next sale?

Join our mailing list HERE to be kept informed about our upcoming SALES

The product price has changed recently

Unfortunately, product prices occasionally change depending on multiple factors. We do apologise if the item you are interested in experiences a price change compared to earlier purchases or advertisements.

Sizing:

We recommend checking individual products for their sizing charts. Please note due to production errors at times, a 2-3cm difference may exist, along with variations of monitors/IT systems colours that may show slightly different colours to the product received. 

Out of Stock Items:

We apologise in advance for any items that may go out of stock. Even during high demand periods, we are confident you will find an alternative item filling your desire.

I can’t find an Item Advertised

We apologise in advance for any items you can’t find advertised. We are confident you will find an alternative item filling your desire.

Affiliates

Shopping just got a whole lot more fun with 5 commission categories to choose from!


Start earning generously from the comfort of your own home or when on the move with our referral scheme. What better way to make some extra pay!

It’s simple and straight forward, and anyone can earn!


Just so you know, you must sign up to be part of the scheme. This should happen so you can receive your unique referral code, which lets us know the commission goes to you whenever anyone uses it while making a purchase on our site. You can even use it for yourself too! We can pay you through PayPal or Debit Card as disbursements channels so it’s quick and easy for everyone.


That’s pretty much it from our side, so get comfy at home or on the move while earning generous commissions all the time!


Join the earning fun, you deserve having a JUSTPRETTYCHIC day for a change!


Just sign up and use your unique referral code or link to earn 5% commission on any sale made!

You don't need any followers, friends or subscribers on social media, it’s that easy!


If you have followers on Instagram or Pinterest, or friends on Facebook, or subscribers on YouTube, we’ve incentivized the scheme. You can earn a lot more depending on how many you have:

Contact Us


At JUSTPRETTYCHIC we believe in transparency, so if there’s anything you would like to know more about just fill in the below form and we’ll get back to you!